The Mount Without at a Glance
Price Range
P.O.ABedrooms
N/AType of Venue
Not SpecifiedSeated Capacity
Contact VenueReception Capacity
Contact VenueMeet the Owner
A wedding is one of life's most wonderful and happy memories but the lists of things to do can end up being endless and stressful. Well that's where The Mount Without provides a wonderful service. A helpful, professional team to lean on, on the lead up to your wedding. We help couples to make sure the day runs smoothly and to advise on the technical/practical details prior to the day. We are here to listen to you, your plans & to help guide you create a seamless wedding day. Before I became the venue director of The Mount Without I worked as an active wedding coOrdinator for over 14 years in and around the Bristol area & coOrdinated over 400 weddings and I've worked with a host of incredible, highly trained & exceptional , wedding stylists, florists, caterers, photographers, marquee providers etc. to create perfectly planned days and this little black book becomes yours when you host your wedding with us. ?
Current Promotions
Exclusive Promotion:
Last few 2020 dates available at an amazing 50% off venue hire!
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10%
The Mount Without Reviews
The venue speaks for its self and even the picture don't do it justice. I couldn't recommend it enough and their in house catering was AMAZING, the food was incredible and everyone at the forma raved about it, m still getting compliments about it now, and this event was in December. the man running the catering was also so so nice, he helped with all the distribution of the food and his calm demeanour was such a positive presence. any issue is did bring up were apologised for and made up to me in the best way, the staff went over and beyond to make sure that I felt valued and any communication mistakes were out of the ordinary.
The "Mount Without" is a stunning venue, it has an amazing feel and vibe that you wouldn't get anywhere else. The combination of the "church" space and the way the crypt has been utilised offered exactly what we wanted for our wedding- it didn't disappoint.
On the flip side, the organisation on the day of our wedding fell far short of our expectations. I will try to avoid getting bogged down in all the tiny details but we feel we were largely let down by the coordinator we were allocated. Although pleasant enough in person we really struggled to get effective communication from her. There were promises to forward table plans, available decorative items etc but emails never arrived. We had to chase for any information. When we were sent our "plans" they referred to the "bride and groom" as a same-sex couple this didn't sit well. We didn't make too much fuss about that at the time assuming it was an oversight. Having only met once we were pinning all our excitement on our next and final meeting that was booked in for 2weeks before our wedding. We thought this was cutting it fine. We still didn't have a table plan so we couldn't confirm table decor etc. We were keen to tie down these details but as we haven't organised weddings and our coordinator had we assumed that would be fine.
On approach to our meeting, we sent a msg to check where to meet. We then received a response the evening before our morning meeting saying she needed to cancel. When discussing another appointment we were offered one 7 days before our wedding! Our stress really kicked in......we felt the need to contact Michelle (owner) as we were left with no idea of the plan for our wedding. Any communication we have had with Michelle has been timely, clear and concise. She addressed the "bride and groom" mistake and expressed that it does not reflect the terms of reference expected by TMW.
Beth our coordinator did then get in contact with information we needed and arranged to meet. During our meeting, Beth was happy and personable. She took responsibility for the lack of communication but didn't address any other issue. She reassured us that everything was in hand we discussed the details for our day. We specifically asked about who will manage "crowd control/ direction" she said she would manage all aspects. She talked us through her plans for the timings of the main elements of the day, the location and presentation of our evening food etc. We agreed to supply serving bowls, platters and dietary information labels. All sounded great and we were left with the bar manager, Andy, to allow us to see the main hall as it had been a year since we'd seen it. I will take this opportunity to say that Andy was so helpful all the way through the process- he is a real gem.
On the day before the wedding, we were due to meet Beth and drop off all our decorative items, evening food, wine etc. En route, we receive an email telling us that Beth won't be there as she had unfortunately had an accident whilst out running. She said she was ok but unable to drive today, but she was available on the phone. Andy took delivery of our stuff and physically helped us move it all. We phoned Beth as arranged but got no answer.
On the wedding morning, we received news that Beth wasn't well enough to attend our wedding. She explained that the team had been given all our plans and everything was in hand. She said she would be in contact to see how the day has gone.
The day was a shambles...no one took control of the event. My gosh, the team worked so hard to make things work for us but the plan they had didn't have anything we discussed at the last meeting on it! The only cider on tap ran out before our ceremony etc.
So our wedding became a very stressful day for both us Brides who were on the verge of tears a number of times. We had made our arrangements to allow us the maximum time with our guests and minimal demand on us. In reality, we were running around like headless chickens trying to get things on track.
To generalise none of our plans were seen through. Place names not used. We didn't cut our cake as we couldn't get it organised. The evening food was located in a different place, the bowls and platters we supplied weren't used and food was put out in the packets and jars it arrived in. Dietary-specific items were put out with everything else. The labels we supplied weren't used. We paid for plates and cutlery but the takeaway containers we supplied for leftover cheese were what our guests were eating from.....so that was our special day!!!!
We have never heard from Beth...too much of our honeymoon was spent explaining how we feel we had been failed. Michelle responded and we reached a point where we felt heard. Honestly feel that financial compensation would have been appropriate but not offered. We also assumed that we would hear from Beth in the time since, but no. So here we are writing an honest review. For us, this is just so people have a balanced view and we can try to concentrate on the good bits of our day as we can't go back. We are informed that this is an isolated incident so we will be counterbalanced by all the wonderful wedding days being delivered.
So should you book your wedding at TMW? Absolutely. It's a great location... just bare our experience in mind, be on the ball, be clear about what you expect and ask about contingency plans...best wishes...
Awards
The Mount Without
- Upper Church Lane
- St. Michaels Hill
- Bristol
- Somerset
- BS2 8DT
- United Kingdom