The hotel is unsafe, run down, and the new management ruined our wedding. They turned it into a shambles. I spent the day stressed and running around trying to fix everything. Our other wedding suppliers told us they had never seen an event so poorly managed.

Nearly £1,800 worth of items missing from our wedding package. No management in sight to fix the many issues on the day.

The bar wasn’t stocked properly and closed at 10.30pm, even through we paid for a late bar.

My personal belongings were damaged, including our personalised cake topper. Hotel staff were throwing it round in the kitchen and messing about with it.

The bedrooms were run down and we had two nights of disturbed sleep. It was noisy and the sound proofing is non existent. We had someone walk into our room and turn the lights on before 8am, even though we had the do not disturb sign on.

The fire doors were propped open and the fire exit into the alley way was blocked. The hotel had a fire not long after we finished our stay.

Air con/ heating has been broken for months. The event room and the bedrooms were over 30 degrees.

The hotel manager was was dismissive of my complaints and kept making excuses, even though I have evidence for each point. We have accepted a 40% refund from the hotel due to the stress they have caused us. However, we have not received a proper apology from the wedding coordinator. Avoid this hotel and don’t make the same mistake we did.

You will have a better quality stay at the Travelodge down the road.

Very helpful, Quynh has gone above and beyond to help us have everything we want in place.