Lovelei
Northampton
Information For Lovelei
We believe every bride should look and feel amazing when getting ready for her wedding day. We are the UK’s largest Wedding robe supplier, offering exceptional designs at an affordable price.
Once upon a time, with a love of weddings and fashion, a desire to find well-made keepsakes for bridal parties to share beautiful moments together, and the determination to provide a Multi award winning online wedding boutique, full of luxury accessories, gorgeous decorations and beautifully designed gifts and clothing, offering high quality finishing touches for stylish weddings and events throughout the world all under one roof, The Little Lovebird was born.
Three years later, and we're fast realising our dream of becoming the number one personalised wedding clothing and gift brand in the UK. Our range has expanded to include over 5,000 beautiful products, designed and sourced by The Little Lovebird - whilst our signature robes have proved a particular favourite with our customers, becoming THE home for the bridal robe.
Despite our rapid growth, we've remained true to our core values of top quality, excellent value and second-to-none customer service; we want to offer products and experiences that create lasting memories.
The Little Lovebird's unabated enthusiasm for sparkle and glamour, as well as having a keen eye for the latest trends, has made The Little Lovebird the perfect place for brides and grooms.
From the beautifully designed clothing, the glitzy hair accessories to the gorgeous gifts and decorations, we are dedicated to helping our customers create the perfect pieces for their special day.
As our brand has evolved we have been working with many well known high street stores and brands throughout the world, including advertising campaigns with Sally Hansen, GHD, Loreal Paris, Quiz, Ciroc Vodka to name a few, as well as store launches with Little Mistress.
Need help?
If you have a design that you are looking for to be printed on our clothing, if you need a gift for your bridal party, or help with products for your advertising campaign, we are only an email away, please email customers services at [email protected] and we would be happy to help you.
We look forward to working with you
Lovelei at a Glance
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Lovelei Reviews
I needed a last minute order and Lovelei were able to send to me for the next day
My Bridal party loved them
Super Customer Service
My first email informing them that the robes were faulty was ignored for a week so I sent another email and messaged privately on social media. I then recieved a reply suggesting that they will send out replacement robes in the correct colour. Due to time constraints I said it would be too late to wait for replacement robes, I would like a refund. This email was not responded to, neither were any of my follow up emails. The "replacement robes" never arrived and I am still awaiting response to one of my many emails 3 months later. Citizens advice have informed me to send a recorded letter requesting they follow trading standards before I could take action against them. This is not possible, however, as they have no postal address documented online, they are basically untraceable. Their actions are criminal, they are commiting theft and should not be trading. I have since ordered replacement robes from another company which came immediately and are far better quality. I work in customer service and don't like to complain but I am £85 out of pocket and Lovelei's service has been outrageous.
Placed an order, no delivery after 2 months, no response to emails.... very very poor service. no contact number on their website which contravenes the CRA 2015 and distance selling BEWARE....
Map
Po Box 1462, Northampton, Northamptonshire, NN2 1EG
