Really pee'd off with the registry office! We rang up to arrange our venue which we hadn't quite decided on until we viewed them last weekend but now we'd decided, we wanted to confirm. She tells us that she doesn't know how it happened but we should never have been given a 12.45pm slot as they don't do that so it must have been one of their apprentices getting and I quote 'enthusiastic and excited'!! I mean COME ON, it's an important thing not just booking a hair appointment or something!! Anyway she then goes on to say, were you made aware that you have to pay more money for such and such a venue which we had already temporarily booked to which of course we said no, we didn't which means we can't afford our venue and will now just have to get married at a normal registry office with parents, grandparents and our best man who has the rings..... To say we are hacked off is an understatement but surely this is basic stuff? To top it off though, she's told us that we'll need to let her know what time we want as we will have to change it to either 12pm or 1pm because of THEIR mistake and we have to pay the admin fee for this!! Grrrrr!!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorLittle Kettle
That's so rubbish of them! At least they should be waiving the admin fee imo. I'd be hopping mad too.
Vegas baby!
Moderator
CommentAuthorVelcro
If it's their mistake refuse to pay it, I'm sure they can't make you. That's absurd.
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorCatherineR
We are too Little Kettle.... So frustrating because we don't have money to throw away, granted it's only £10 but when you have less than that to live on a week, it is! They are saying that because we now have to change our venue :( then we still should pay... It's literally so they can print out and send a new updated letter and as we all know, it doesn't cost £10 to do that!!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorDonnaH39
That's awful
So sorry to hear hun :(
I also agree the admin fee (and some other fee's) should be waved due to their mistakes.
That's ridiculous, if you have confirmation from them for 1245 I would definitely query the admin fee as the mistake lies firmly with them. Really they should be waiving the admin fee as a gesture of goodwill anyway. I'm not sure if the other costs are within their control,(i think if you get married at a venue rather than the registry office there are set charges) but I would ask to speak to a senior and explain the situation.
CommentAuthorAna40
That's such a shame, if you have written confirmation of the timing then I would refused to pay the amount few as it's their mistake. X
CommentAuthorWhovianbride
Thats stupid, You should write to the head of department and complain about this, Im taking it this is Devon County Council? They are bloody useless, Tell them they have totaly ruined your wedding plans and your day, that you were told it was this , which I think is technically a verbal contract as you had already paid for deposit. If they still refuse, say you will write to the local paper and tell them all about this break in procedure etc
Met June 2009 on my Birthday,Met again July 2009 and got
together, May 2010 Moved in,Jan 2011 got pregnant,
August 2011 Got our own place, 2011 Had our Baby Girl,
Dec 2011 Got engaged, July 2015 Getting married! Yay!
CommentAuthorCatherineR
Yes, it's Devon..... We have it in writing so would we have a case for not paying do you all think?
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorWhovianbride
So you have a physical Contract and are being made to change it not out of your choice, its not your fault, You have evidence, aswell as say your word against theirs. Def make a big fuss and complain. A few of my friends work at teignbridge offices and allways complain how lazy and incompetent the staff at DCC are and how they don't scan things into the system its all in files. and for example who 2 staff in this one departments do less work than the 1 member of staff in the same department in there office.
Met June 2009 on my Birthday,Met again July 2009 and got
together, May 2010 Moved in,Jan 2011 got pregnant,
August 2011 Got our own place, 2011 Had our Baby Girl,
Dec 2011 Got engaged, July 2015 Getting married! Yay!
CommentAuthorCatherineR
Oh god, that doesn't fill me with confidence now :( worried it will be nothing but trouble and they might not turn up on the day.... Will see what we can do tomorrow about it.
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorWhovianbride
I've had to deal with DCC to book my wedding, but then gets passed to Teignbridge as that the area my wedding is happening!
Met June 2009 on my Birthday,Met again July 2009 and got
together, May 2010 Moved in,Jan 2011 got pregnant,
August 2011 Got our own place, 2011 Had our Baby Girl,
Dec 2011 Got engaged, July 2015 Getting married! Yay!
CommentAuthorLauraK7
Oh no how awful I wouldn't want to be paying that extra admin fee for their mistake x
CommentAuthorBethanyS
How bad is that! No wonder you are so frustrated! x
CommentAuthorElinor Claire
That is awful. They shouldn't make you pay. I would even say they should let you have the venue as you weren't informed correctly. Does this get in the way of you marrying in church?
30th August 2014 was the best birthday ever.
It was the day that I became Mrs. Dixon.
CommentAuthorSandyG83
where are you getting married what are their terms and conditions? I been looking on line but im sure they cant charge you for their mistake especially as they admitted it was their mistake?
CommentAuthorkatielea100
At least your weddings 25 months away, would of been a nightmare if it was only a matter of a few months away xx
CommentAuthorAllishiaW
I do t think you should pay!! And I would have ranted about getting staff in that can do there job and give you correct information x
CommentAuthorAllishiaW
*dont
CommentAuthorCatherineR
Right, we spoke to the ceremonies team and basically they will waive the fee and have admitted it's their fault as it should never have happened so we will only have to pay the admin fee if we want to change the venue... Success!! Xx
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorclairenina
That's awful. They should be refunding you in full AND paying for new invites!
CommentAuthorCatherineR
If only, if only!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorCatherineR
Brilliant, just rang back and because they also cocked up on something else and will have to send out new paperwork regardless, we don't have to pay the admin fee at all so now we are getting married at the registry office at 12pm! Sorted and although we will have a bit of hanging round, it will give the immediates time to grab some lunch and us a bit of us time for the big kick off at 2pm!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorlala "mod" bunni
edited
Yayyyyyy glad it was sorted .... Was getting my slapping hand ready
After 7 years and 11 months he proposed to me 18.10.13
Our son is 5 years old and our world
Getting married 15.08.15.
Life hasnt been easy but we have each other :)
CommentAuthorCatherineR
Haha thanks Lala! Nope, all happy and hunky dory luckily :) roll on paperwork and confirmation in the post! Xx
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorVelcro
what useless bloody idiots. glad its sorted. i would have flipped if you would of folded and paid the admin fee lol. regardless of whether it's 'only' 10 quid of not. its the principle.
get photocopies and proof of postage on eeeeverything when you deal with them in future lol. they sound like a right bag of spanners hahaha
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorCatherineR
Haha, yeah... I can't deny I wanted to throw the bag of spanners at them but thankfully the lady could tell how pissed off I was at the cock up so did it quickly before I could cause too much of a fuss and make a complaint lol... Girl power eh Velcro!! Once the paperwork arrives it will be triple-copied and put in safe places just in case! ;)
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorVelcro
hahaha good stuff lol!!
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorCatherineR
Definitely!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorMrs T. 2 Be
Glad you got this sorted! How awful of them in the first place though!
Started Dating: 25th September 2005
Engaged: 26th September 2012
Getting Married: 25th May 2014
CommentAuthorCatherineR
It was their new apprentice... Granted everyone needs to learn but surely you'd check it was right what they'd done??
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorMrs T. 2 Be
I'm with you!
Everyone needs to learn as we were all learning our trade at some point but with something as important as a Wedding you would think their mentor would check bookings. Hopefully they have learnt that now, just frustrating that sadly you guys are the ones that seem to have had to pay for it.
Started Dating: 25th September 2005
Engaged: 26th September 2012
Getting Married: 25th May 2014
CommentAuthorAmandaK74
Oh not a good start.... but will be a great finish
met 11th December 2010
engaged 2nd August 2013
getting married to the love of my life 11th july 2015
CommentAuthorCatherineR
Oh I'm fully FOR people having to learn as we are all beginners once but when you are playing with people's future lives, you'd expect some double-checking to be done especially with an apprentice! When I was a student nurse, I always had a mentor checking I was doing ok and if I was unsure I'd check regardless!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorDonnaH39
Glad you got it all sorted hun :)
CommentAuthorCatherineR
Thank you, means we can have a bit of a lull before the storm as it were when we kick off with everyone at 2pm! Thinking that we'll ask our car/driver to take us to a beauty spot so we can have 'us' time for an hour or so with a picnic or is that a stupid idea?? The thinking is that it will be the only time during the day for us as a couple alone and would be nice to celebrate as well! xx
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorDonnaH39
I think that's a lovely idea.
We're only getting the car journey from the Church to the venue alone and so glad it's an half an hour journey as I don't think we'll have another minute just us two, so make the most of it a picnic would be so romantic as well :)
CommentAuthorMrs T. 2 Be
Sounds a good idea to me!
You could have some natural photos of you having your picnic done during that time too?
Started Dating: 25th September 2005
Engaged: 26th September 2012
Getting Married: 25th May 2014
CommentAuthorCatherineR
Oooo, good idea Mrs T. 2 Be! Take our photographer with us maybe on a cliff or a park in or around Exeter? Any ideas on that ladies? xx
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorCatherineR
It also needs to be close enough to the cathedral on a shopping Saturday so if there's traffic it's not going to be too far to get back!
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorMrs Cartwright
Picnic sounds like a lovely idea. Glad you've got it sorted.
CommentAuthorCatherineR
*Yay!* Just come home and found our letter from the registry team has been delivered so it's all confirmed for us to get married at 12 noon on 16th April 2016 at the registry office!! After all the cock ups, we haven't had to pay the admin fee thanks to our few but chosen words either :D xx
Married my wife on 15.08.15
Honeymooned on the Isles of Scilly :)
CommentAuthorAna40
Great news. X
CommentAuthorScottishbride2016
Glad you managed to get it sorted and now you can relax x
