You might have to go and see the hotel manager but i dont think you can do anything hun

I would complain my bottom off to the hotel manager and make sure it a) never happens again and b) they offer compo x

Have you spoken to the venue? Was it a mistake by the staff? I think you should be able to get money back, but I don't know what they could do about you never getting a photo of it. Its such a shame

that is terrible! i would go to the venue and explain how upset you are and see what they say

thats awful do they not know the wedding etiquette at all, id write them a shitty letter and if they dont do anything i would leave them a nasty hotel feedback on a certain site

oh my gosh!!! that is terrible!! im so sorry honey- i would be goin ballistic!!
i dont suppose there is much you can do about the lost opportunity though. :(

Bloody hell, that is shocking. I'm amazed they even considered doing that. I would deffo complain, go to the local press too and stick the boot in.

complain complain complain. Very mean thing to do

Aw Joe thats horrible you deffo need to complain!!! Im glad the rest of your day went well though xxx

That is absolutly awful. I would not be happy about it at all. What did they say on the day when you were told you couldn't cut the cake? I think I would have stabbed them with the cake knife haha.

Where my friend got married a few yrs ago, the venue actually dropped her cake! literally dropped it, and said that they had'nt had the delivery of it!..CCTV revealed that it was dropped and then shoved into the big wheelie bin! The workers were sacked for it, but she was more upset, like you about the photographs that never happened.
I would defo complain massively! Good Luck x

That is truly awful!!! I am really excited about my cake and would be devastated if that happened!!
Definitely complain and if they are reluctant about compo, mention that you are a member of a very popular bridal site and you understand that word of mouth can be very influential in future business. Let them stick that in their pipes and smoke it!!!!! lol. Good Luck. xx

Whaaat?! This is awful!! why the he11 did they do that?! I'd be complaining until their ears fell off..!! xx

Yes definately complain. Most brides spend months looking for the perfect cake. You want photos of it and the memories of you and your new husband sharing the cutting of it together. The following is copied and pasted and you may want to include it in your letter to them, to show them the tradition, special memory and photos they have have taken from you. xxx

Why do we 'cut the cake?'
The bride and groom cut the cake together to symbolise their first shared duty as a married couple. It also makes a great photo opportunity for the assembled well-wishers.


What's the protocol for cutting the cake?
When the cake is brought out, it should be placed on a beautifully decorated table which stands in front of the top table where the bride, groom and all the major attendees sit. If it's a big cake, you will want to make sure that it is situated somewhere that allows the rest of the guests to see the head table.

The cake cutting should be announced before it takes place to allow everyone time to get ready. Usually the cutting will take place after the speeches have been made but depending on what the bride and groom choose to do, it can actually take place later on, when the evening guests have arrived so that they don't miss out.

When they make the first cut, the groom should place his hand over the right hand of the bride, and they will together cut the cake. The groom then feeds the bride with the first slice and then she returns the favour. The feeding of cake to each other symbolises their loyalty and dependance on each other as life long partners. The cake will then be taken away to be cut behind closed doors, and the cake will then be either served, or wrapped up to be taken home by the guests.

That's not on at all! Definitely complain to them! You're not being neurotic at all, they should know better than that!

You poor girl!!! That awful! shocking.

On wedding cake tradition, does anyone know the tradition on the Bride not eating her own wedding cake?

Lou x

Hi All thank you for all great advice, have written a letter detailing the nightmare and told them i expect compo not putting a price in though think they need to come back with a sensible offer and really need to make sure this doesn;t happen again to another bride. Can't say venue name yet will if i don't get response ... xx