oh i am so upset, only had my engagement ring less than 2 months and the centre diamond has fallen out and is lost, i just cannot believe it, i am so gutted and did not take out the warranty on it, i just cannot believe it, it was from ernest jones too, so wast that cheap !!!!!
I have know my soulmate for 27 years and on the 6th August
I married him and became Mrs Garnham.
It was most definitely the happiest day of my life.
I love married life !!!!
CommentAuthorHoxxyhula
That's awful! Even if you did not take the warranty I think you would have a good case to return it as a faulty good, and you don't need a warranty to get a refund on that. x
CommentAuthorLoubie
This isnt the first time I have heard of a stone falling out with a ring from Ernest Jones. Friends of ours were asking were we had got mine from, and I said Ernest Jones, although never again, and it turns out said friend got hers from there too. She happened to be looking for her wedding ring in one of our local jewellers, and they noticed the claw was coming away from the diamond, hers to was Ernest Jones. Good Luck in trying to sort it hun, but my experiance on sizing my engagement ring was unfavorable, would never use them again, fingers crossed for you hun xxx
CommentAuthorKat
Obviously it is a recurring problem with them so go and kick up a fuss! I have had a quick look around and found this advice from trading standards.....but it all seems to relate to electrical goods. I however don't see why it shouldn't be the same for your ring.
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty."
CommentAuthorMrs Rebecca Hossfeld
That is just ridiculous, definently take it back, that is a fault on thier behalf not yours, I would hardly expect a diamond to fall out after such a small amount of time & it's hardly likely you were doing anything that could contribute to it falling out, especially if the other diamonds are still secure in thier claws.
If you return to the store you got it from as it's so little a time that has passed they may have it on their transaction record, also take along a bank statement if you paid by card as this will help your case as well.
It sounds a bit silly but you could ask to speak to the Manager & if they don't help mention soemthin about writing to a paper, no business wants bad reviews in the news!
Also if you are making a loud fuss in the shop whilst other people are looking it might encourage them to resolve things more quickly!
CommentAuthormrs pinkalice
or go just before they close, they'll do anything to get rid of you!
CommentAuthorknightytobe
Hi hun I work at the Birmingham Assay Office where we hallmark jewellery. We get alot of ernest jones rings come in that have had to be repaired, i would reccommend getting your money back because it will just continue to happen x
CommentAuthordoangels74
i had to send my ring back this week as the same thing has happened..... :-( so not impressed and i wouldnt mind but when i rang up to tell the company they tried to make out it was my fault........ erm i dont think so!!! i take it off to shower, clean etc so it doesnt come into contact with any chemicals etc.... and besides which i have only had it since august......... blinking cheek!!!
CommentAuthorDrunchPunk
Hmm, my engagement ring was Ernest Jones.. can I be nosey and ask what material the dodgy ones you know of are? Mine's a platinum Leo one, are these as bad?
CommentAuthorlotbot
oh no thats bad they are quite a reputable company aint they x
CommentAuthorPuddleduck87
You have had the ring for 2 months. The ring is not fit for purpose as it has broken in less than 60 days, and therefore does not meet its legal requirements as set out by trading standards. Just like any other item you would buy from a shop you have a certain time scale in which to return a faulty item. Your ring is faulty. Go in, sit down with them, show them and tell them you want a refund or replacement. If they say no - tell them you are going report them to trading standards and find out your rights. I'm sure they are required by law to sort you out. The warrenty they advised you to take is an extended warranty surely. Therefore it must be under warranty still
Good luck xxx
CommentAuthork
if all else fails and they are still being complete and utter idiots, try and claim on your home insurance as it would come under lost diamond etc.
I am now pretty worried as that is where i have got my ring from but H2B would not be happy if i took it back i think as he chose it.
my friend at work got hers from earnest jones and the claw bent which resulted in the diamond falling out.Luckily see managed to find the diamond and took it back into them. They fixed it for her but the claw doesnt look right and and she is worried that it will do it again. I thought that it might of been a one off but obviously not! x
CommentAuthorCupCake
Take it back!! My h2b had his wedding ring from there, but you can't go wrong with a titanium band with no stones ... glad mine wasn't from there .. all said and done I'd want my money back if you know it's happened to other people as well .. how rubbish is that? x
Became Mrs Lyons 30th July 2011 x
CommentAuthoriluvcakes
OMG!!! I am soooooo worried now!!! We're getting our wedding rings from Ernest Jones but not worried about them as the stones are bezel set ..... Am VERY worried about my engagement ring though! Not got it yet as still paying for it, but terrified incase something happens!!
xxx
Became Mrs Robinson 4th October 2012 xxx
Can't wait to do it all over again on the 4th October 2017!!
CommentAuthormitch2509
i would make sure you have insurance if your worried, i got 2 years insurance on mine it was only £30, i am so scared of wearing it at work (and im not really not allowed to wear it , infection control) because i wash my hands all the time, and im terrified the diamond will fall out, im always checking it x
CommentAuthorKizzy81
Mine's not from there and I'm STILL worried. H2B insured it straight away though, so I think we're covered if the diamond comes loose/the cat eats it/I throw it at him when we cancel the wedding AGAIN...
Get insured ladies, it's worth it for the piece of mind!
CommentAuthorMrs fairytale
that is really poor service if they dont sort it, i have fingers crossed for ya hun xxxx
cant wait to renew my vows, love my hubby sssssooooo much xx
CommentAuthorPuddleduck87
Yeah, keep us updated! x
CommentAuthorshellay
Thanks, i rang the shop in Derby, they said to bring it in and they would send it away to be "repaired", but i would probably have to pay for it to be done, but they could not tell till we took it in, so going in on Saturday, my boyfriend will play hell with them, but i am so upset, i loved that ring, now it just looks cheap and tacky and it wasnt that cheap, i feel like i cannot trust it if it did get repaired, it looks horrible now and i cannot wear it so i feel bare without it. x
I have know my soulmate for 27 years and on the 6th August
I married him and became Mrs Garnham.
It was most definitely the happiest day of my life.
I love married life !!!!
CommentAuthorcatch
edited
OMG!! has H2B got the receipt the warranty is after the shop warranty so the shop should be liable for the first year, go back Now!!!! and complain, ernest jones is very good jewllers so l think they should be able to sort you out thats shocking new hope you get it sorted hunni x
CommentAuthorlala "mod" bunni
i wouldnt have it repaired ....... as it is * not fit for the prupose for which it was sold* you are entitled to have a full refund or replacement ........DO NOT HAVE IT REPAIRED
I can't believe how you all have been treated! This is really not nice. I feel for all of you and hope you all get yours sorted.
My H2b chose mine and got it from H Samuel - it is lovely and touch wood has lasted so far - it has been in all sorts of liquids and chemicals (yes I keep forgetting to take it off... whooops!). Also, they are going to dip if for me free of charge for the first time - my diamond gets cleaned/checked every year for 10 years, and I get 10% off my wedding rings! They are now making my ring to fit my other and it's going to cost around £200 at most!
Daffy
CommentAuthorRedDress
thats shocking! to happen at all is really bad but to happen after only 2 months is just not acceptable! i fully agree with lalabunni. it is NOT FIT FOR PRUPOSE! AND YOU SHOULD NOT ACCEPT A REPAIR JOB, ONLY A REPLACEMENT RING OR FULL REFUND!! i got my engagement ring last week from Ernest Jones and am now terrified something happends to mine too. hope you get it replaced hassle free!
CommentAuthorLoubie
Hiya,
I saw a few comments about crying etc, it wont wash with them, whe we had to take mine back for it to resized (of which we were told would be free, but then tried to charge us) they made me wait another 3 weeks to send it away, and get it back. I was so upset, we got engaged in Thailand at the beginning of our 3 week holiday, it stayed in the safe all that time, you would think they would bend over backward as its not everyday you get engaged, this was not the case, even we we finally got it back I paid to have it resized PROPERLEY at a local jewellers, as it still didnt fit by 3 sizes!!!!! JOKE. I wrote to the manager of the store, and 6 months later im stillwaiting for a reply..................
ernest jones is part of the Signet group Group Company Secretary Mark Jenkins Signet Jewelers Limited c/o Signet Group Limited 15 Golden Square London W1F 9JG UK
thanks lalabunni, i have just printed off over 80 of the reviews from the site, i am going to take them to the shop on saturday with us, we will threaten them with going to journalists as my h2b's brother in law is a journalist, but not sure if we will get anywhere, but fingers crossed, i want my money back now and will go to another shop, i know i probably wont get as nice a ring for the money, but i know that if i get it back i wont want to wear it in case it happens again x
I have know my soulmate for 27 years and on the 6th August
I married him and became Mrs Garnham.
It was most definitely the happiest day of my life.
I love married life !!!!
CommentAuthorMrsKragle
Thats terrible, if you get a ring from a place like that, you expect it to last a life time, as that is essentially how long they're supposed to last not a few months! I'm surprised mines lasted though, I've been engaged for 3 months and we haven't got much money so my ring was all of 4.99 from argos! but hope you get everything sorted out, the engagement ring is the first bit of excitement, so I really hope everything goes well for you x
CommentAuthorlala "mod" bunni
Glad i could help hun .......took a bit of searching but i`m a bit like a dog with a bone and wanted to get as much info for you as i could
thank you, we will see what they say on saturday, but think i am up for a fight. x
I have know my soulmate for 27 years and on the 6th August
I married him and became Mrs Garnham.
It was most definitely the happiest day of my life.
I love married life !!!!
CommentAuthorlala "mod" bunni
Just remember to keep calm .........and quote sales of goods act & not fit for the purpose for which it is sold ........and regardless of "company policy" you ARE ENTITLED TO A REFUND
