Wedding Forum - Brochure anger - Page 1

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The Big Day > Venues: Brochure anger

1 to 18 of 18

- CommentAuthorChezza
I have telephoned a possible venue several times and they have failed to send my a brochure, so I do not think I fancy getting married there anymore!!!
- CommentAuthorluvlifejen (mrs berr
they can be like that at certain times of the year they are all preparing for bridal fayres and things hun couldnt you order one online? or download it? xx

soon to be Mrs Berry 26.11.2011
- CommentAuthorChezza
Did look online but you have to phone xxx
- CommentAuthor~*~ Becca ~*~
like jen said they prob busy with other weddings at this time of year and fayres

phone them up again and give them a week or so x

17.09.2010 ---I am officially Mrs Rebecca Mollins
Twilight - its' like my own personal brand of Heroin...
Edward Cullen - The Hottest Vampire since 1901 !!
I have OTD - Obsessive Twilight Disorder :D
- CommentAuthorangelan1986
i had an email last week from a venue asking did i like the brochure and would i like to arrabge a veiwing- i didnt even get a brochure! i was meant to be going to view a venue tomorrow but they havent emailed me back yet. i emailed them last week and they emailed me on monday asking what time tomorrow, so i emailed straight back with the time and they didnt get back. not sure what there playing at, maybe cos its end of wedding season there winding things up? xx

- CommentAuthorChezza
Anybody would think they didnt want the business!
- CommentAuthor~*~ Becca ~*~
jeeeese no offence but have you stopped to think that they may have just not had the time to get back to u at yet ?? fair enough if they never get back to u after a few weeks but give them time.chase the up once more and if they dont get too you, scrub them off ur list and look elsewhere

i never got a reply from my venue a week and a bit before my wedding but i know they were packed busy with othre stuf as we

17.09.2010 ---I am officially Mrs Rebecca Mollins
Twilight - its' like my own personal brand of Heroin...
Edward Cullen - The Hottest Vampire since 1901 !!
I have OTD - Obsessive Twilight Disorder :D
- CommentAuthorChezza
No offence taken, I have phoned them several times over 3 weeks and still nothing I dont know what else to do as I really like the venue.
- CommentAuthorluvlifejen (mrs berr
aww rebecca you got married on my bday :0) xx

soon to be Mrs Berry 26.11.2011
- CommentAuthor~*~ Becca ~*~
awww yay lol

17.09.2010 ---I am officially Mrs Rebecca Mollins
Twilight - its' like my own personal brand of Heroin...
Edward Cullen - The Hottest Vampire since 1901 !!
I have OTD - Obsessive Twilight Disorder :D
- CommentAuthorlala "mod" bunni
phone them

Moderator
[email protected]
- CommentAuthorsugardumpling
It is the end of wedding season, venues are mental at this time of year and wedding co-ordinators get stuck in meetings and can't do much else. I'm not trying to make excuses but I've worked at hundreds of wedding venues and it's always the same at this time of year.
Yes, you're a potential client but you're one of many potential clients AND they have existing clients (the last of this years couples and people that have already booked next year) and possibly they should be looking to secure future bookings but the way it's seen is better to put potentials on hold than to 'ignore' existing clients and lose them
(personally I don't agree with that but it's the way ALL these places work)

Is the venue close enough for you to drop in and pick the brochure up yourself?
- CommentAuthorChezza
Thank you, I will call them again but its too far for me to pop in so I will just have to be patient xxx
- CommentAuthorRachie :D
Out of the 15 venues ive asked for brochures I've received 7 and 2 postcards from the royal mail asking me to go and pay postage!

9th June 2012 when two worlds collide
The Crazy Cat Lady and the Transformer Man!
- CommentAuthorChezza
Omg, I cant believe you would have to pay the postage! xxx
- CommentAuthorChezza
I have just called them again so fingers crossed :)
- CommentAuthorMrs Brakes
I'm with you on this one Chezza. I sent emails to about 10 venues with my requirements and requesting details. 2 got back to me with 30 minutes and a further 4 by the end of the day. After 1 week another 2 had replied but 2 never did. I didn't chase them. Whilst I understand that they may be busy it is also their job to deal with potential customers as well as existing ones otherwise no potential client would become an actual client. Bearing in mind the amount of money that a wedding would bring to their venue on the day and from you / your guests using the venue for other events it is reasonable to assume that you are just as important as anyone else. If they aren't going to give me attention as a possible client then what is the guarantee that they would be able to supply the level of service I would expect on the day.
The venue that we are going with was very good at communicating with me. That's one of the things that set them apart from other similar venues.

Got married 11/11/11.
- CommentAuthorChezza
Thank you Suzanne, this has made me feel a bit better. The other venues I have looked at have been local so I was able to go in to see them but this venue is 50 miles away to try and accomodate all by being central to both families which is why we were keen on it. The person I spoke to today seemed very nice and genuinely seemed puzzled that we had not received a brochure, so hopefully we will get one soon.

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